What is your
mailing address?
INTERNET SOUND SOLUTIONS
HOME OF CMT TRADING COMPANY AND JUDYSDEALS
909 Tanklage Road
SAN CARLOS, CA
94070
5. How
can I Pay You with Paypal?
To pay for your
item
with paypal please click on the button below, our email addresses used
for paypal are:
sales@cmttrading.com
and
judysdeals@hotmail.com
6. What
is Billpoint and how does it work?
Billpoint is a
payment
service that is owned by EBAY, it is easy to use and we accept these
type of payments on mostly all of our Ebay auctions. You can get more
info about billpoint here:
http://pages.ebay.com/help/buyerguide/bp-buyer.html
7. I
Wish to pay by money order how do I do this?
Simply send the money
order
or cashiers check to us for the item you won
and include the stated shipping and insurance as well.
Important: You
must include the Item Number from the Auction or Online Store item
number as well as a description of the product you won, quantity won or
purchased, and all shipping info that we will need. Also, you must
include your email address so we can email a tracking number to you.
Our address is:
INTERNET SOUND SOLUTIONS
909 Tanklage
SAN CARLOS, CA
94070
Note: all payment for items must be received by Internet Sound
Solutions before we can ship the product to you. This also relates to
Auction winners as well. Please note: We also do not do C.O.D.'s
at this time.
In other words, If you Clicked "Buy Item" on our store and selected
cashiers
check or money order as your payment type we will ship your item when
your
payment arrives at our location.
8. What
do you charge to ship a product to me and is
insurance extra?
All of our items
for
sale on Ebay have fixed shipping amounts stated
in the Ebay ad itself and insurance is included in that amount at no
extra charge. If the item is on our online store the shipping amount
is calculated based on the weight of the product and your Zip code and
will be shown to you before you press the send final order button. If
you buy more than one of a product on an Ebay auction, there will be
a shipping discount for the second or third item purchased.
9. What
method of shipping do you normally use and can I
get faster shipping?
We ship items as
quickly as
possible and use UPS Ground Service. We have found that UPS Ground does
a great job and will normally deliver the item to you in less than14
days after we receive payment. If you require a faster method of
shipping please call us M-F 9-5:30 PST at 1-800-799-7022 to discuss
shipping rates for 2-Day,3-day,etc.. Please note: We do charge a
rush fee for this since normally we take up to 3 days to prepare item
to
ship. (The rush fee will be based on a case by case basis and can
sometimes be waived).
10. What
is your Return Policy?
We offer a 30 day
exchange
warranty. If any item is found to be defective within 30 days you will need to obtain an RMA number by
emailing carloscmt@pacbell.net or calling 1-800-799-7022. Just about
all of our products also have the MFG warranty as well. If you have
received
an item that appears to be defective, please double check the manual
and try your best to get it working. If it still does not work, please
obtain
an RMA number from CMT so that we can exchange the product for
you.
(Please Note: You must include The RMA Number that you obtained
from
CMT, Your Return Address, Your Email Address, Your Phone Number, A Copy
Of Your Receipt, and a note describing the problem.) If you do not have
your receipt you must still include all other info that is stated.
Please make sure and send the item to:
Internet Sound Solutions
C/O: RMA DEPT 3
909 Tanklage
SAN CARLOS, CA
94070
No returns will be accepted without a
return
authorization number.
Our Customers
will
have 30 days from receipt of item to call us regarding
a manufacturer's defect. Within that time you are requested to please
contact
us to describe the nature of the problem, we will advise you as to how
and
where to reship the item. In this case, you will pay for the return
shipment
and we will pay for the shipping back to you.
11. What
other items do you sell? Can you get a specific item?
Please check out
our
Website to get the best deals! We try to add new items to it frequently
so keep coming back to it to find the latest deals! If you do not see
it in our auctions or on our store then we do not carry it at this time
but may in the future..
12. I saw
an auction running but don't want to wait, can I buy it now?
We run multiple
quantities
of most items on the auction sites and if you can't wait we can sell it
to you right away if we have it in stock. If you need something right
away, I also have a link to the store right above this text to the
upper left.
Or, If you have already Bid and want to Pay Early that is fine but
please
make sure and include the item number and your registered Ebay email
address
with tthe payment. Please note: This info is only for multiple
Quantity
(Dutch) auctions. We will not end single auctions early. You can Buy
most
items directly at: www.cmttrading.com
13. Do You
Leave Positive Feedback For Your Buyers?
Yes, we are using the
AuctionHelper system for our invoicing which will leave you a positive
feedback on eBay when we mark your invoice Paid.
Please remember to leave us a positive feedback as well. If you feel
any
reason at all to leave us a negative comment please give us at least 1
week to resolve the issue with you before doing so! We will work with
all buyers to resolve any problems should they occur.
14. Hey, I
sent My Payment 3 days ago did you get it yet?
If you are
choosing to
pay with Money Order or Cashiers Check. we
have no problem at all with this but please realize it does take longer
than Paypal, Billpoint, or Credit Cards. Please allow at least 7 days
to pass so that the mail carrier can deliver it to us and we can
process
the info into our system. Also, please make sure and give usthe
following information: Auction Number, Item Description, Amount Of
Items Purchased, Return Address, and your email address; and if at all
possible include a copy of the payment request email or invoice that
was sent
to you. Your email address and the item number allows us to send you
a UPS tracking number and leave you a positive feedback. In this manner
you will know we received your payment and the item is on the
way.
If you forgot to include this info you must let us know ASAP by
emailing
us using this link: mailto:sales@cmttrading.com?subject=I
Forgot To Include My Payment
Details this link will
include the phrase: "I
Forgot To Include My Payment Details" in the subject line of the
email.
Otherwise we may have to send
you a letter asking you for this info and it will delay the process
even further.
Note: We currenlty Do Not
Accept
Personal Checks.
15. I paid
for an item but was sent the wrong one, what should I do?
If this happened
please
call us at 1-800-799-7022 and we will work with you to resolve this and
get the proper item sent to you as soon as possible.
16. If I
pay with a Credit Card can you send it to another address?
Please be aware,
we
are only authorized to ship to your billing address when funds are
submitted in the form of a credit card payment, Billpoint, or Paypal
payment.
17. Can I
come to your location and pick up an item if I know what I want?
We do not have a
retail storefront but if you won an item or know the item you need from
our website, you can call 1-800-799-7022 M-F 10-5 to
arrange a time to come to our location and pay for your item. Click
here
to see a map of our location CMT MAP
18. What
is a Dutch Auction?
Bidders specify
both
a bid price and the quantity they want to buy.
All winning bidders pay the
same price per item—which is the lowest successful bid.
If there are more buyers than
items, the earliest successful bids get the goods.
Higher bidders are more
likely
to get the quantities they've asked
for.
Proxy bidding is not used in
Dutch Auctions.
19. Do you
sell wholesale to dealers at a discounted or large qty rate?
If you see an item that
we
are selling multiple quantities of and wish to purchase 6 or more of an
item we can work with you to offer you a discount on the price and a
combined shipping rate as well. If you are a dealer and wish to
purchase 10 or more of an item please email us by clicking this link:
To:
johncmt@pacbell.net
Subject:
I am a Dealer And Need Large QTY Price on Item(s)
20. My
item was Lost or Damaged in Shipping what should I do?
We are sorry
that
this has happened, normally our shipping company does a great job
getting the items out to our customers. In the event
of a theft or damaged item during shipping, you are advised to hold any
evidence
on your property until a claim has been placed with the freight
company.
If the evidence of a theft has been tampered with, all claims will be
cancelled
and CMT will not be responsible for replacement of the item.
If you feel that the item was
lost or you received it with freight damage,
please click on this email link
so that we can work with our
shipping company to resolve this for you ASAP..
To: sales@cmttrading.com
Subject: My
item purchased from you was lost or damaged in shipping
21. I have
read your FAQ page and my question is not in it, how can you help me?
We
review all of our customer emails that we receive and always try our
best to get all the commonly asked questions included into our FAQ
page. Since it was not in here, please click on this link so we can
answer your question as soon as possible, thank you again for reading
our FAQ page.
Please
click here for us to answer a question not covered here:
To:
sales@cmttrading.com
Subject: I have a question not covered
in your FAQ page, please help me.
